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Support

  • How shipping works
    Parcel Delivery Smaller items and decor are generally shipped via UPS, FedEx or USPS and typically takes 10 days or less for delivery. Following a purchase our customers will receive an email confirming the carrier name and tracking number. Most items ship within 3 business days following a sale.
  • Coordinating Your Own Shipping
    If you'd prefer to manage your own shipping you can select the free local pickup option at checkout. You can then either pick your purchase up at no cost or arrange for an alternate shipping method. Please be aware that if you choose to manage your own shipping you will be responsible for any packing and/crating required to safely ship your purchase. Once you've coordinated shipping you can reach out to the seller to schedule a pickup date and time. The seller will hand over your purchase unpackaged and as is and the sale will be considered final upon pickup. Any damage or loss will be your responsibility. Once they purchase is made the buyer has 14 business days to arrange a pick-up date. After the 14 days are up a recurring fee in the amount of $5.00 will added to the amount of the item purchased.
  • Free Local Pickup
    Free local pickup allows a buyer to reduce shipping costs by picking up the item from the seller in person. After purchase, the buyer must contact the seller within five business days of their purchase to coordinate a pickup date and time. We will share the buyer and seller contact information so that you can coordinate a convenient time for pickup. Failure to coordinate local pickup within five business days could result in a cancellation of the order. The seller must ensure the item is prepared and available for pickup at the agreed-upon location, date and time. You will receive a Verification Code to present to the seller at time of local pickup. We ask that the buyer inspect each item fully before completing a local pickup. All sales are final once the buyer takes possession of item. If you decide to cancel the order at pickup, you or your agent must reject the item at the time of pickup from the seller; do not take the item with you. Please contact powersurplus@att.net to let us know you did not accept the item and would like to initiate a return. If you're interested in local pickup for an item that is not marked as such, please contact us. We'd be happy to find out if local pickup is possible.
  • Shipping Cost & Methods
    The shipping method for each product is based on size as well as the seller's preference. The cost of shipping varies based on the item size and shipping method. For Made-to-Order items, refer to the product description for lead times and delivery window specific to your item. Additional charges may apply in some cases. This includes, but is not limited to, delivery locations that are not accessible by road, require a ferry ride, and/or for items that require special handling or equipment to complete delivery. For all other items, please see below.
  • How long can we hold the item for?
    After 90 days of storage we reserve the right to reabsorb the item into inventory.
  • Returns
    For Local Delivery, and Parcel shipping orders, buyers have 48 hours after delivery to inspect their item(s) and contact powersurplus@att.net if they wish to return an item. There are no restocking fees, but we deduct outbound and return shipping charges from the buyer's original purchase price + taxes if applicable. For Parcel returns, buyers will be responsible for packaging and shipping the return within three business days after the return shipping label (pre-paid by Power Treasure) is received. The buyer may also be responsible for the packing charges incurred by the seller. Buyers may not be reimbursed for returns that are not received in original condition. To make sure both the Buyer and the Seller are satisfied, Power Treasure collects payment from the Buyer at the time of purchase and only releases payment to the Seller after the 48 hour Return Policy window has expired. When contacting us to initiate a return, please include: The reason for the return -Your order # (you can find this in your order confirmation email) -Your phone number -If the item arrived damaged, photos of the damaged item and packaging Once we review your return request, we will contact you with further instructions. Each returned item must be received in original condition. We reserve the right to deduct for any damage that may have occurred not related to transportation. A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned to the seller.
  • Cancel and Order
    Prior to shipping, local pickup or local delivery, buyers may cancel an order for any reason. Please notify us within 24 hours of purchase if you would like to cancel an order, as prompt cancellation will reduce the likelihood that you will incur return shipping charges. Once shipping has been initiated, the cancellation will be considered a return, and you will be responsible for packaging and shipping the returned item. If you decide to cancel the order at the time of local pickup or local delivery, you or your agent must reject the item at the time of pickup or delivery from the seller. Do not take the item with you or accept the curbside delivery. To initiate a cancellation please contact us, or call us at (770) 725-2207, with your order number ready.
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